Q: Can we visit your factory?
Sure. We located in Zhangjiagang city which is very near Shanghai. For overseas customers,you can take high speed train to Zhangjiagang Station,we can pick you up there.

Q: How can we get the exact price of plastic machine?
Contact us with the products size, shape, annual quantity and photo if possible. We can recommend our machine models with quotation.

Q: Do you provide any spare parts with machine?
Yes, we offer all necessary spare parts before shipment.(we will send you spare parts in the quotation )

Q: How about your after-sale service ?
We offer manual instruction and engineer training before loading,after shipment we provide 24 HRS online support, video technical support or field installation assist.

If you need our engineer go to your factory to test and install the machine,it's also no problem.But you need to pay in advance.

Q: What is the lead time?
For customized machine, it takes about 45-60 days after deposit. For stock machine, fast shipment. ( The actual production cycle will vary according to the degree of customization.)

Q: What is the warranty period for your machine ?
12 months warranty for components and technical support .

Q: Do you provide custom machines?
Most of our machines are customized. Our goal is efficiency and stable performance. We design the machines according to customers products to meet customer' needs.

Q: How can we install the machine when it arrives?
We can send experienced technicians to customer's country for guiding the installation and commission the machine, also train the customer's employees.

Q: What's the advantage of Kendison?

1. We not only provide machines but also offer technical guide and market evaluate.
2. We will provide all the machines for the complete production according to customer's requirements.
3. We will provide complete service for factory layout and other information to help customer to build the factory.
4. We will provide good service for machine installation and training, until the customers can run the machines and make stably
production.
5. Except one year quality guarantee, we will provide after-sell service for all the life.